Product Resources &
Documentation

KianV USA LLC sells through a network of authorized dealers and distributors. Your local authorized dealer can provide pricing, answer product questions, and coordinate installation and service. Use the quote form on our Contact page or reach out to us directly and we'll connect you with the right dealer for your area.

All KianV refrigeration equipment is ETL Listed and meets NSF standards required for commercial food service use. ETL listing is accepted by all AHJs (authorities having jurisdiction) in the US and Canada. Specific certification details are listed on each unit's data plate and in the product spec sheets available on this page.

First, check the basics: confirm the unit is getting adequate airflow (clear space around condenser), verify the door gaskets are sealing properly, and make sure the condenser has been cleaned recently. If the Carel controller is showing an error code, refer to our Carel Controller Diagnostics guide. If issues persist, call us directly at 206-790-8142 — our team can walk you through diagnostics and, if needed, dispatch a service technician.

KianV refrigeration equipment uses Cubigel compressors — both industry-standard brands widely used in commercial refrigeration. These are not house-brand or no-name units. Replacement compressors are readily available through major commercial refrigeration parts suppliers, which is an important consideration for serviceability.

Visit our Warranty page and complete the registration form with your product's model number, serial number (found on the data plate inside the unit), and purchase date. Register within 30 days of purchase to ensure your full warranty coverage is on file.